Merchant Guides
Step-by-step guides for using the EPaySe merchant portal.
How to Set Up Webhooks
How to create, test, and manage webhooks from your EPaySe merchant dashboard so your systems get notified of events in real time.
How to Withdraw Funds
How to request a withdrawal from your EPaySe merchant balance, from adding a payout account to tracking the request's status.
How to Create a Payment Link
How to create, share, and cancel a payment link from your EPaySe merchant dashboard.
How to Create an Invoice
How to create, send, and cancel an invoice from your EPaySe merchant dashboard.
How to Understand Your Balances
What your Account Balance, Pending, and Reserve numbers mean on the EPaySe merchant dashboard.
How to View Your Customers
How to view and export your customer directory from your EPaySe merchant dashboard.
How to Manage Your Team
How to invite team members, assign roles, and manage access on your EPaySe merchant dashboard.
How to Run Financial Reports
How to run and export Trial Balance, Cash Flow, Profit & Loss, and Summary reports from your EPaySe merchant dashboard.
How to Upload Evidence for a Dispute
How to add evidence to an open dispute from your EPaySe merchant dashboard, and what to know about evidence types and the upload deadline.
How to Complete KYB Verification
How to complete your business verification (KYB) on EPaySe, step by step, including how to save your progress and come back later.
How to Refund a Transaction
Step-by-step guide to refunding a successful payment from your EPaySe merchant dashboard — full or partial, with a clear reason on record.
How to Manage API Keys
How to create, view, and deactivate API keys from your EPaySe merchant dashboard.