How to Upload Evidence for a Dispute

Before you start

Evidence can only be added to disputes that are still open and within the upload deadline shown on the dispute page. Once a dispute is resolved (won or lost), or the deadline has passed, the upload form is no longer available.

Steps

1. Go to Payments → Disputes and open the dispute you want to respond to.
2. Scroll to the Evidence Files section.
3. Choose an evidence type: proof of delivery, cancellation policy, billing address match, customer communication, refund policy, or other.
4. Select the file you want to upload.
5. Add an optional note explaining the evidence, if it helps make your case clearer.
6. Submit the evidence.

After you submit

The file appears right away in the dispute's evidence list, along with who uploaded it and when. You can upload more than one piece of evidence if you have supporting documents of different types.

If you don't see the upload form

• The dispute has already been resolved (won or lost).
• The evidence upload deadline shown on the dispute page has passed.